Customer Contact Center Module


Leverage the power of data analysis to tackle challenges in customer care with Minitab's Customer Contact Center Module.

Customer Contact Center Module Overview

Utilize Minitab's Customer Contact Center Module to enhance customer satisfaction through data-driven insights, improving your approach to customer service. Delve deeper by watching the video below.

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Customer Contact Center Module Capabilities

The following features and tools are conveniently located within the Customer Contact Center Module.

Chart showing available Customer Contact Center KPIs

Familiar Terminology

Written with contact center professionals in mind, Minitab's Customer Contact Center Module provides guided data analysis in commonly used and understood terms. Shift your focus to improving key performance indicators (KPIs) like service levels, utilization and cost, ticket volume, time management, ticket resolutions, and customer satisfaction without worrying about which analysis to use. 

Screenshot of potential average handling time analyses

Proven Performance

Learning statistics might not be on the top of any contact center professional's to-do list. For nearly 50 years, Minitab Statistical Software has been a leading, proven data analysis solution that has been used and trusted by organizations around the world.

Screenshot of potential first contact resolution analyses

On-Demand Assistance

Minitab is with you every step of your analysis. Information icons connect you to support pages written in contact center terminology with specific examples, while our industry-leading technical support team is available via phone or email to help.

Screenshot of potential cost per ticket analyses

Ready to Get Started?