Customer Contact Center Module
MINITAB STATISTICAL SOFTWARE ADD-ON
Leverage the power of data analysis to tackle challenges in customer care with Minitab's Customer Contact Center Module.
- Customer Contact Center Module Overview
- Customer Contact Center Module Capabilities
- Familiar Terminology
- Proven Performance
- On-Demand Assistance
Customer Contact Center Module Overview
Utilize Minitab's Customer Contact Center Module to enhance customer satisfaction through data-driven insights, improving your approach to customer service. Delve deeper by watching the video below.
Customer Contact Center Module Capabilities
The following features and tools are conveniently located within the Customer Contact Center Module.
Familiar Terminology
Written with contact center professionals in mind, Minitab's Customer Contact Center Module provides guided data analysis in commonly used and understood terms. Shift your focus to improving key performance indicators (KPIs) like service levels, utilization and cost, ticket volume, time management, ticket resolutions, and customer satisfaction without worrying about which analysis to use.
Proven Performance
Learning statistics might not be on the top of any contact center professional's to-do list. For nearly 50 years, Minitab Statistical Software has been a leading, proven data analysis solution that has been used and trusted by organizations around the world.
On-Demand Assistance
Minitab is with you every step of your analysis. Information icons connect you to support pages written in contact center terminology with specific examples, while our industry-leading technical support team is available via phone or email to help.
