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MINITAB STATISTICAL SOFTWARE ADD-ON

Customer Contact Center Module

Chart showing available Customer Contact Center KPIs

Leverage the power of data analysis to tackle challenges in customer care with Minitab's Customer Contact Center Module.

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Improve

Improve

Save

Service

Maximize

Efficiency

Screenshot of potential average handling time analyses

Familiar Terminology

Written with contact center professionals in mind, Minitab's Customer Contact Center Module provides guided data analysis in commonly used and understood terms. Shift your focus to improving key performance indicators (KPIs) like service levels, utilization and cost, ticket volume, time management, ticket resolutions, and customer satisfaction without worrying about which analysis to use. 

Screenshot of potential first contact resolution analyses

Proven Performance

Learning statistics might not be on the top of any contact center professional's to-do list. For nearly 50 years, Minitab Statistical Software has been a leading, proven data analysis solution that has been used and trusted by organizations around the world.

Screenshot of potential cost per ticket analyses

On-Demand Assistance

Minitab is with you every step of your analysis. Information icons connect you to support pages written in contact center terminology with specific examples, while our industry-leading technical support team is available via phone or email to help as needed.

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