Customer Contact Center Module

MINITAB STATISTICAL SOFTWARE ADD-ON

Leverage the power of data analysis to tackle challenges in customer care with Minitab's Customer Contact Center Module.

Chart showing available Customer Contact Center KPIs
Improve

Improve

Service

Service

Efficiency

Efficiency

Screenshot of potential first contact resolution analyses

Familiar Terminology

Written with insurance industry professionals in mind, Minitab's Insurance Industry Module provides guided data analysis to solve common insurance industry challenges. Shift your focus to improving key performance indicators (KPIs) like Time to Settle a Claim, Revenue per Policy Holder and Claims Ratios without worrying about which analysis to use.

Proven Performance

Learning statistics might not be on the top of any contact center professional's to-do list. For nearly 50 years, Minitab Statistical Software has been a leading, proven data analysis solution that has been used and trusted by organizations around the world.

Screenshot of potential first contact resolution analyses
Screenshot of potential cost per ticket analyses

On-Demand Assistance

Minitab is with you every step of your analysis. Information icons connect you to support pages written in contact center terminology with specific examples, while our industry-leading technical support team is available via phone or email to help.

Ready to Get Started?