Process Improvement for Service Industries
Data-Driven Process Improvement to Enhance Your Offering to Customers and Make You More Efficient
- Our Service Industry Solutions
- Contact Center Module
- Improve Service Quality
- Training for Service Industry
Leverage the power of data analysis to tackle challenges in customer care with Minitab's Customer Contact Center Module.
Learn the data analysis techniques necessary to assess if processes are on target, explore relationships between variables, and minimize defects, using metrics such as time, ratings, and revenue. Statistical principles will be presented through real-world examples and exercises, all supported by Minitab Statistical Software.
Our Service Quality series is for professionals working in financial services, retail, and other service-related industries. The course materials include examples with metrics, such as time, ratings, and revenue.
Minitab Is the Leading Provider of Analytical Solutions for Process Improvement
Data analysis is powerful when you’re getting the most out of it. While spreadsheets and dashboards can be helpful, more dynamic tools can help you act quicker, more efficiently, and more effectively. That’s where Minitab can help.
Minitab empowers you to do a deep and thoughtful analysis of your data, regardless of your skill or experience level. Minitab’s solutions allow you to easily access all your data for analysis. Plus, with structured problem-solving tools, you can improve performance processes and the overall customer experience at your organization.
“Performance of (the Minitab) platform is just phenomenal…Dashboard-building is easy and accessible by all users - not just those with IT expertise. (Minitab) created a corporate culture of complete transparency of information, with the interactivity to let us explore (our) data and drill down into details.”