Training Courses

Our Service Quality series is for professionals working in financial services, retail, and other service-related industries. The course materials include examples with metrics, such as time, ratings, and revenue. 


 MINITAB ESSENTIALS FOR SERVICE QUALITY

In this course, you will learn the basic principles of statistical process control and how these important quality tools can provide the necessary elements to improve and control your processes. Acquire the necessary skills to evaluate and certify your measurement systems. Also practice the skills to know when and where to use the different types of control charts available in Minitab. You will understand how to use important capability analysis tools to assess your processes against internal and customer specifications.

This course focuses on quality tools, often used in the service sector.

Topic Include:

  • Importing and Formatting Data
  • Bar Charts
  • Histograms
  • Boxplots
  • Pareto Charts
  • Scatterplots
  • Tables and Chi-Square Analysis
  • Measures of Location and Variation
  • t-Tests
  • Proportion Tests
  • Tests for Equal Variance
  • Power and Sample Size
  • Correlation
  • Simple Linear and Multiple Regression
  • One-Way ANOVA

Prerequisites: None

Boxplot of Revenue by Commission, Fixed, and Mixed Salary types
Chart of Previous Year, Current Year by Associate

STATISTICAL QUALITY ANALYSIS FOR SERVICE QUALITY

In this course, you will learn the fundamentals of statistical process control and how these important quality tools can provide evidence to improve and control your processes. Develop the necessary skills to successfully evaluate and certify your measurement systems. Plus, practice skills to know when and where to use the various types of control charts available in Minitab. You will understand how to utilize important capability analysis tools so you can evaluate your processes relative to internal and customer specifications.

This course emphasizes the teaching of quality tools as they pertain to service industries.

Topics Include:

  • Attribute Agreement for Binary, Nominal, and Ordinal Data
  • Kappa and Kendall’s Coefficients
  • Gage R&R
  • Variables and Attribute Control Charts
  • Capability Analysis for Normal, Nonnormal, and Attribute Data

Prerequisite: Minitab Essentials for Service Quality

P Chart of Negative Responses
Process Capability Report for Percent Error

STATISTICAL MODELING FOR SERVICE QUALITY

Expand your set of available statistical tools by analyzing data from real-world service industry problems. You will strengthen analysis skills with tools that can be used to explore and describe relationships between variables. Plus, learn to discover and describe features in data related to the effect and impact of time, and how to forecast future process behavior.

Be prepared to utilize graphical and quantitative approaches to describe similarities and differences between the effects of various factors on important quality characteristics. You will learn how to find and quantify the effect that factors have on the probability of a critical event occurring.

Topics Include:

  • Multi-Variable ANOVA
  • Binary Logistic Regression
  • Factorial Designs
  • Time Series Tools, including Forecasting
  • Seasonality and Decomposition
  • Multiple Linear Regression including Best Subsets and Stepwise Regression

Prerequisite: Minitab Essentials for Service Quality

Plot of Outcome vs. Distance, Elapsed Time
Time Series Decomposition Plot for Sales

AUTOMATING ANALYSES IN MINITAB

In this course, you will learn how to automate your Minitab analysis and save time with macros! We’ll cover how to use Minitab’s command syntax to write macros that instantaneously import data from a database, manipulate poorly structured Excel files, and perform statistical analysis with minimal user input. By the end of this hands-on course, you will be able to write and execute your own custom macros!

Topics Include:

  • Command Line
  • Automating Analyses through Execs
  • Creating Macros
  • Minitab Customization
  • Control Statements

Prerequisite: Minitab Essentials

Custom macro example

Training Courses

Please contact us if you have any questions about which courses are right for you or to schedule training.