Minitab Receives Frost & Sullivan's 2007 Customer Value Leadership of the Year Award

June 6, 2007

STATE COLLEGE, Pa. — Frost & Sullivan, the world’s leading growth consulting company, has named Minitab, LLC. the recipient of its 2007 Customer Value Leadership of the Year Award in the quality compliance, manufacturing productivity and statistical process control market.

The Award is one of several Best Practices distinctions Frost & Sullivan bestows on companies that demonstrate superior performance in a variety of global markets. It recognizes Minitab for providing exceptional software and services that help its customers make the best use of their resources and maximize their profits.

"Professionals around the world depend on Minitab® Statistical Software to improve their business processes because Minitab has been continuously evolving the product to better meet their needs," says Frost & Sullivan Research Analyst Sashankh Kale. "But what sets Minitab apart from other companies in the field is its commitment to developing additional offerings that provide customers with even greater value and a deeper level of support."

Kale cites a number of examples in his report on Minitab, including Quality Companion 2 by Minitab™ - a new software package that helps professionals plan and execute their improvement projects, and Quality Trainer by Minitab™ - a convenient, online training service that teaches customers how to apply statistics to improve quality.

"Both of these solutions significantly enhance the productivity of Minitab’s customers," Kale says. "Quality Companion simplifies the way they implement projects and Quality Trainer helps them use Minitab software effectively to get the real job done."

Kale also highlights Minitab's translation of its statistical package into multiple languages to better serve its global community of users, and Technical Support by Minitab™ - a service the company provides free of charge for all its products. He notes that Minitab's Technical Support Specialists bring an expertise in statistics and quality improvement to the support they provide, and that they use the exchanges they have as a means to identify customer requirements, which the company then builds into subsequent releases.

In addition to extensive market research and analysis, the selection process for the award involves in-depth customer interviews – a fact that underscores the award’s prestige and pleases Minitab’s senior management.

"It's very gratifying to hear from an objective source that our efforts to support our customers have been working," says Tina Konrath, Minitab's Group Executive for Sales, Training and Technical Support. "We are committed to helping them improve their businesses and are proud to be providing them with products and services that they appreciate so openly."

Frost & Sullivan presented the award to Konrath and honored Minitab and other companies for outstanding performance in industrial markets at its North American Excellence in Industrial Technologies Awards Banquet on April 25, 2007 in Ft. Myers, Florida.

Learn more about the award.

About Minitab, LLC.

Minitab, LLC. is one of the world's leading developers of statistical analysis and process improvement software for academic and commercial users. Minitab Statistical Software is the preferred package for businesses of all sizes and is used in more than 80 countries by thousands of distinguished companies, including Toshiba, 3M, Honeywell International, Wachovia, DuPont, Samsung and leading Six Sigma consultants. It has been used to implement virtually every major Six Sigma quality improvement initiative, and to teach statistics in over 4,000 colleges and universities worldwide.

Quality Companion by Minitab is the package professionals use to plan and execute Six Sigma projects in companies around the world, including Xerox, ITT Industries, Providence Health System, Nissan North America, and LexisNexis.

Minitab, LLC., headquartered in State College, Pa., operates offices in the United Kingdom, France, and Australia, and has additional representatives throughout the world. For more information, visit

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit

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