Sami Chaabi
Trainer
I joined Minitab in 2000. I started by developing and increasing my knowledge of the Minitab software package through the Technical Support department, where I still work, before giving training on the software as well.
The two departments complement each other significantly, and this allows me to better meet the expectations of the various users. Their complementary nature also enables me to pay more particular attention to the problems that users encounter most often with Minitab, and this therefore allows me to give them more confidence in using it. I also think that moving from technical support to training is the best possible route for maximum understanding of customers' needs.
The trainer position is also highly stimulating as it requires constant adaptation to the needs of the different companies where training is given, and the training sessions also allow for a significant exchange of ideas between clients and Minitab. In addition, the fact that I only left university recently means that I can identify trainees' learning needs more accurately to make the training as effective as possible.
The thing I like most about the trainer position is that I am passing on my knowledge about the Minitab software package to users, to give them as much information as possible for optimum use of the software.
For all your French Minitab training enquiries/needs, please do not hesitate to contact Sami at the French office on +33 (0)1 55 33 12 64, or e-mail formation@minitab.fr.