• Support Policy

    For our Minitab, Minitab Express, and Quality Companion desktop products, we provide free technical support, which includes assistance with installation and deployment, use of the software, bug fixes, licensing, and interpretation of the output. Support is available for the current release of the product and for one year after it is no longer commercially distributed. Links for downloading the product are only available during the support period.

    We also provide license maintenance, which includes free assistance moving your valid software license to another computing system or reactivating on the same computing system. License maintenance is available while a product release is supported and for 4 years after support has ended.

    However, during the support or maintenance periods, we may need to discontinue support or maintenance for our software on particular operating environments if it is no longer commercially reasonable to provide critical bug fixes or activation services.

    Product Released Support End Date Maintenance End Date Environments Supported
    Minitab 15.x 10-Jan-2007 18-May-2011 18-May-2015
    Minitab 16.x 18-May-2010 18-Feb-2015 18-Feb-2019 XP, Vista, 7, 8, 8.1
    Minitab 17.1 18-Feb-2014 17-Mar-2016 17-Mar-2020 XP, Vista, 7, 8, 8.1
    Minitab 17.2 17-Mar-2015 1-Mar-2017 1-Mar-2021 7, 8, 8.1
    Minitab 17.3 1-Mar-2016 TBD TBD 7, 8, 8.1, 10
    Express 1.1 31-Jul-2014 18-Dec-2015 18-Dec-2019 Windows: 7 SP1, 8, 8.1
    Mac: 10.8, 10.9
    Express 1.2 18-Dec-2014 1-Jul-2016 1-Jul-2020 Windows: 7 SP1, 8, 8.1
    Mac: 10.8, 10.9, 10.10
    Express 1.3 1-Jul-2015 9-Dec-2016 9-Dec-2020 Windows: 7 SP1, 8, 8.1
    Mac: 10.8, 10.9, 10.10
    Express 1.4 9-Dec-2015 18-May-2017 18-May-2021 Windows: 7 SP1, 8, 8.1, 10
    Mac: 10.8, 10.9, 10.10, 10.11
    Express 1.5 18-May-2016 TBD TBD Windows: 7 SP1, 8, 8.1, 10
    Mac: 10.9, 10.10, 10.11
    Quality Companion 3.1 13-Jan-2009 1-Oct-2010 1-Oct-2014 XP SP1, Vista, 7, 8, 8.1
    IE7, IE8, IE9, IE10
    Quality Companion 3.2.x 1-Oct-2009 26-Oct-2012 26-Oct-2016 XP SP1, Vista, 7, 8, 8.1
    IE7, IE8, IE9, IE10
    Quality Companion 3.3.x 26-Oct-2011 TBD TBD 7, 8, 8.1
    IE9, IE10

    TBD = To be determined

    Our web-based products, Devize and Quality Trainer, receive free technical support until they are no longer widely sold. Qeystone customers may refer to their signed license agreements for support terms.

    Statistical Consulting

    If you need assistance using a statistical tool or understanding the output generated by the software, our technical support team can help. However, if you need help choosing an appropriate statistical tool for your project or interpreting the output relative to your process, you need the personalized support available through our Statistical Consulting service.

    To help clarify the differences between technical support and statistical consulting, consider the following examples:

    Technical Support Questions

    How do I create a fractional factorial design in Minitab?

    What does the number of distinct categories mean in the Gage R&R output, and how is it calculated?

    When I analyze my data using regression, I get an error. What does the error mean?

    Statistical Consulting Questions

    Should I create a fractional factorial design for my project?

    I have four distinct categories, according to my Gage R&R output. Is this acceptable?

    Should I use regression to analyze my data?

    In some cases, our technical support staff may provide assistance with statistical concepts as part of answering a question about software use. But questions that are clearly about statistical concepts are referred to our statistical consultants, all of whom are seasoned statisticians with years of quality improvement experience.

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