For our Minitab, Minitab Express, and Quality Companion desktop products, we provide free technical support, which includes assistance with installation and deployment, use of the software, bug fixes, licensing, and interpretation of the output. Support is available for the current release of the product and for one year after it is no longer commercially distributed. Links for downloading the product are only available during the support period.
We also provide license maintenance, which includes free assistance moving your valid software license to another computing system or reactivating on the same computing system. License maintenance is available while a product release is supported and for 4 years after support has ended.
However, during the support or maintenance periods, we may need to discontinue support or maintenance for our software on particular operating environments if it is no longer commercially reasonable to provide critical bug fixes or activation services.
TBD = To be determined
Our web-based products, Devize and Quality Trainer, receive free technical support until they are no longer widely sold. Qeystone customers may refer to their signed license agreements for support terms.
If you need assistance using a statistical tool or understanding the output generated by the software, our technical support team can help. However, if you need help choosing an appropriate statistical tool for your project or interpreting the output relative to your process, you need the personalized support available through our
Statistical Consulting service.
To help clarify the differences between technical support and statistical consulting, consider the following examples:
How do I create a fractional factorial design in Minitab?
What does the number of distinct categories mean in the Gage R&R output, and how is it calculated?
When I analyze my data using regression, I get an error. What does the error mean?
Should I create a fractional factorial design for my project?
I have four distinct categories, according to my Gage R&R output. Is this acceptable?
Should I use regression to analyze my data?
In some cases, our technical support staff may provide assistance with statistical concepts as part of answering a question about software use. But questions that are clearly about statistical concepts are referred to our statistical consultants, all of whom are seasoned statisticians with years of quality improvement experience.