Effective Date: 5/22/2018
Any questions or concerns regarding Minitab’s privacy and data protection practices can be directed to our Data Protection Officer at
firstname.lastname@example.org or by calling +1-814-238-3280.
Minitab collects data to provide the Products and Services you request, ease your navigation on our Sites, communicate with you, and improve your experience using our Products and Services. Some of this information is provided by you directly, such as when you create an account on our Site(s), request a trial and/ or purchase a Product or Service. Some of the information is collected through your interactions with our Sites, Products and Services. We collect such data using technologies like cookies and other tracking technologies, error reports, and usage data collected when you interact with Minitab Site(s), Services or Products running on your device.
We also obtain data from third parties or use third parties to assist us with data collection. For example, we may supplement the data we collect as described in this section by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address notably to customize certain services to your location. In addition, we utilize third-party services to collect usage data.
The data we collect depends on the Site(s), Products, Services and features thereof that you use, and includes the following:
Name and contact data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials. We process passwords and related security information used for authentication and account access and information security purposes.
Payment data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number).
Usage data. We collect personalized information about your use of our Sites, Products and Services, to better understand uses thereof and identify potential improvements, as well as to send you promotional communications or offers tailored to your use of our Sites, Products and Services and interest thereto.
Web requests. For our cloud-based Products, we collect information regarding every web request sent to the relevant servers. This information is used to provide support, as well as to assess usage and performance of our Products. The data collected for each request can include such things as timestamps, any exception messages, user agent, IP address, email address, request time and duration, as well as files names. Note that we do not collect your project file data.
Location data. We collect your IP address and infer location such as city or postcode therefrom, when necessary in order to provide you with the Sites, Products and Services or to send you promotional communications or for customer relationship management purposes.
Content. We may collect the content of messages you send to us, such as feedback or questions you ask our technical support representatives, when necessary to provide you with the Sites, Products and Services you use. We will collect and utilize any data files you send to us for troubleshooting and improving our Products and Services. When you contact us, phone conversations or chat sessions with our representatives may be monitored and recorded in order to improve our services, facilitate the processing and resolution of your request or complaint.
Surveys and Studies. We may ask you to participate in a survey or study; and may request information from you. Participation is voluntary, and you have the choice of whether to disclose any requested information.
Minitab uses information that we collect from customers and visitors for the purposes of:
Examples of the uses of information include:
Providing Products and Services. We use data to carry out your transactions with us and to provide Products and Services to you. Often, this includes personal data such as email, name and address.
Improving Product and Services. We use data to continually improve our Products and Services, including adding new features or capabilities. Data is collected throughout your interactions with our Products and Services that enable us to understand customer usage and tailor future capabilities.
We track general, non-personalized information (e.g., operating system, browser version and type of device being used) to know how many people visit specific pages of our Sites or utilize specific areas of our Products and Services so that we may improve those Products and Services. We may use your IP address to customize services to your location, such as the language displayed on our Sites.
Please note that we use IP addresses on a highly restrictive basis to analyze trends, to administer the site, and to collect general information for aggregate use.
Marketing and event communication: We use personal data to deliver marketing and event communications to you across various platforms, such as email, direct mail, social media, and online via our Sites. We also may send you invitations to trade shows or trainings relating to our Products and Services that occur nearby you, based on your address.
Third parties may also market to you on our behalf based on your use of their third-party services. For example, some tradeshow organizers may collect precise geo-location (latitude and longitude) data when you grant permission through your mobile device’s system settings. Once you give permission, the tradeshow organizer may use your mobile device’s GPS, Bluetooth or Wi-Fi connections to serve geo-targeted information about Minitab, such as booth location. You should consult and review the relevant third-party privacy statement or policy for information on their data processing practices.
If we send you a marketing email, it will include instructions on how to opt out of receiving these emails in the future. We also maintain email preference centers for you to manage your information and marketing preferences. For information about managing email subscriptions and promotional communications, please visit the
Your Rights Regarding Personal Data section of this privacy statement. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your accounts and subscriptions.
We may provide your personal data to:
Finally, we will access, disclose and preserve personal data, including Your Content, when we have a good faith belief that doing so is necessary to:
Please note that some of our Services may direct you to services of third parties whose privacy practices differ from Minitab’s. If you provide personal data to any of those services, your data is governed by their privacy statements or policies. Minitab, Inc. and their subsidiaries are not responsible for the privacy practices of these other sites. Please review the privacy policies for these web sites to understand how they process your information.
We require third parties to only use your personal data for the specific purpose for which it was given to us and to protect the privacy of your personal data. We will only disclose your personal data to third parties who agree to keep your information confidential.
Minitab is committed to protecting the security of your personal data. Depending on the circumstances, we may hold your information in hard copy and/or electronic form. For each medium, we use technologies and procedures to protect personal data. We review our strategies and update as necessary to meet our business needs, changes in technology, and regulatory requirements.
These measures include, but are not limited to, technical and organizational security policies and procedures, security controls and employee training.
Minitab also collaborates with third parties such as cloud hosting services and suppliers located around the world to serve the needs of our business, workforce, and customers. In some cases, we may need to disclose or transfer your personal data within Minitab or to third parties in areas outside of your home country. When we do so, we take steps to ensure that personal data is processed, secured, and transferred according to applicable law.
If you would like to know more about our data transfer practices, please contact our Data Protection Officer at
Minitab retains personal data for as long as necessary to provide the services and fulfill the transactions you have requested, or for other business purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. We are required by law to keep some types of information for certain periods of time (e.g. statute of limitations). If your personal data is no longer necessary for the legal or business purposes for which it is processed, we will generally destroy or anonymize that information.
Minitab respects your right to access and control your personal data. You have choices about the data we collect. When you are asked to provide personal data that is not necessary for the purposes of providing you with our Sites, Products and Services, you may decline. However, if you choose not to provide data that is necessary to provide a Service, you may not have access to certain features, Sites, Products, or Services.
We aim to keep all personal data that we hold accurate, complete and up-to-date. While we will use our best efforts to do so, we encourage you to tell us if you change your contact details and this can be easily accomplished using the
Manage Account section. However, if you believe that the information we hold about you is incorrect, incomplete or out-of-date, please contact
email@example.com or call +1-814-238-3280.
Access to personal data: In some jurisdictions, you have the right to request access to your personal data. In these cases, we will comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. We may also charge you a fee for providing you with a copy of your data (except where this is not permissible under local law).
If you are a corporate user of our Products and Services (which means your employer is a Minitab customer of such Products and Services): please first request access to your personal data with your employer. Your employer will then be in touch with us with respect to your request.
Correction and deletion: In some jurisdictions, you have the right to correct or amend your personal data if it is inaccurate or requires updating. You may also have the right to request deletion of your personal data. Please note that such a request could be refused because your personal data is required to provide you with the products or services you requested, e.g. to deliver a product or send an invoice to your email address, or that it is required by the applicable law.
Portability: If you reside within the European Union, you have the right to ask for a copy of your personal data and/or ask for it to be ported to another provider of your choice. Please note that such a request could be limited to the only personal data you provided us with or that we hold at that given time and subject to any relevant legal requirements and exemptions, including identity verification procedures.
Marketing preferences: If you have provided us with your contact information, we may, subject to any applicable Spam Act or similar regulation, contact you via e-mail, postal mail or telephone about Minitab products, services and events that may be of interest to you, including our newsletter.
E-mail communications you receive from Minitab will generally provide an unsubscribe link allowing you to opt-out of receiving future e-mail or to change your contact preferences. E-mail communications may also include a link to directly update and manage your marketing preferences. If You have a web account with Minitab, You can also change your contact preferences through the
Manage Account section of our website. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your accounts and subscriptions.
You can also request changes to your account by contacting Minitab via email, postal mail, telephone or fax at the appropriate location found at:
http://www.minitab.com/contact-us/ or by emailing firstname.lastname@example.org.
While this information on its own may not constitute your “personal data”, we may combine the information we collect via Cookies with personal data that we have collected from you to learn more about how you use our Sites, Products to improve them.
We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them). To make it easier for you to understand why we need them, the Cookies we use on our Sites and Products can be grouped into the following categories:
Here is a representative list of the cookies we use.
To enhance our content and to deliver a better online experience for our users, we sometimes embed images and videos from other websites on the Sites. We currently use, and may in future use content from sites such as Facebook, LinkedIn and Twitter. You may be presented with Cookies from these third-party websites. Please note that we do not control these Cookies. The privacy practices of these third parties will be governed by the parties’ own privacy statements or policies. We are not responsible for the security or privacy of any information collected by these third parties, using cookies or other means. You should consult and review the relevant third-party privacy statement or policy for information on how these cookies are used and how you can control them.
We also embed social sharing icons throughout our Sites. These sharing options are designed to enable users to easily share content from our Sites with their friends using a variety of different social networks. If you choose to connect using a social networking or similar service, we may receive and store authentication information from that service to enable you to log in and other information that you may choose to share when you connect with these services. These services may collect information such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use, or access. If you do not want your personal data shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in social sharing on the Services.
Minitab web pages may use other technologies such as web beacons to help deliver cookies on our Sites and count users who have visited those Sites. We also may include web beacons in our promotional email messages or newsletters to determine whether you open and act on them as well as for statistical purposes.
In addition to standard cookies and web beacons, our services can also use other similar technologies to store and read data files on your computer. This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally.
Cookies can be controlled, blocked or restricted through your web browser settings. Information on how to do this can be found within the Help section of your browser. All Cookies are browser specific. Therefore, if you use multiple browsers or devices to access websites, you will need to manage your cookie preferences across these environments.
If you are using a mobile device to access the Sites, you will need to refer to your instruction manual or other help/settings resource to find out how you can control cookies on your device.
Please note: If you restrict, disable or block any or all Cookies from your web browser or mobile or other device, the sites may not operate properly, and you may not have access to our Products and Services available through the Sites. Minitab shall not be liable for any impossibility to use the Sites, Products and Services or degraded functioning thereof, where such are caused by your settings and choices regarding cookies.
SITES ARE NOT INTENDED FOR CHILDREN
You must be at least the age of majority in your place of residence to use the Sites, Products or Services. The Sites, Products or Services are not directed to or intended for use by minors. Consistent with the requirements of the U.S. Children’s Online Privacy Protection Act, if we learn that we received any information directly from a child under age 13 without his or her parent’s verified consent, we will use that information only to inform the child (or his or her parent or legal guardian) that he or she cannot use the Sites, Products or Services.
Minitab participates in the EU-U.S. and the Swiss-U.S. Privacy Shield Frameworks. Please see our
Privacy Shield Policy for information about Minitab’s data practices regarding personal information it receives from European Union member countries and Switzerland pursuant to the respective Privacy Shield frameworks. To learn more about the Privacy Shield program generally, and to view Minitab’s certification, please visit
Minitab Data Protection Officer
Mail: Attention: Data Protection Officer
1829 Pine Hall Road
State College, PA 16801 USA
If you are not satisfied with our answer or how Minitab manages your personal data, you may also have the right to make a complaint to a data protection regulator. If you reside within the European Union, a list of National Data Protection Authorities can be found here:
If you reside in Australia, you may obtain information about privacy and lodging a complaint with the Federal Privacy Commissioner (FPC) at