• Crayola

    Crayola is the world's leading provider of crayons and other products that use creative play and color to unleash the wonder, adventure and daydreams of every child.

    Customer web site:

    www.crayola.com

    Industry:

    Manufacturing

    Software used:

    The Challenge: Maximize Quality and Make Children Smile.

    "We start with the assumption that everything we do, we can do better. And that's why Minitab is key—it helps us understand the statistical analysis and lets the data reveal where we need to go."

    Gary Wapinski | Vice President of Manufacturing

    The Results:

    Paradigm shifts.

    "You may think you know what the problem is—but you can't run your business on intuition. So we look at the data in Minitab."

    Pete Ruggiero | Executive Vice President, Global Operations
     
     

    Daily insights.

    "Because we're using Minitab, it's much easier to communicate about business problems. There's an expectation that you have a good understanding of your data, and that gets us to the root of the problem more quickly."

    Bonnie Hall | Vice President, Global Quality and Continuous Improvement

    Real solutions to real challenges.

    "Having an idea to make something better is great—but when you can prove it with charts and graphs and statistics, then you've got the foundation to make a change."

    James Collins | Manager of Continuous Improvement and Six Sigma
     
     

    Myths busted.

    "Some people were convinced this would mean less output, but the capacity study in Minitab showed that we could get the same output at a lower speed with half the labor. Running the machine faster just introduced more downtime and scrap. What's more, the people working the line were much happier, because they weren't trying to fight a machine they couldn't run at those higher speeds."

    Gary Wapinski | Vice President of Manufacturing

    Quick, confident analysis.

    "The Assistant in Minitab never steers me wrong. I can get into my data quickly and I don't have to dig out my stats book and figure out exactly which thing I want to do. I love that."

    Bonnie Hall | Vice President, Global Quality and Continuous Improvement
     

    The Bottom Line.

    "It's allowed us to concentrate resources where we can get the most bang for our buck. We've moved our culture from 'When you have a problem, bury it,' to 'We have a problem and we need to make it visible so we can solve it.'"

    Pete Ruggiero | Executive Vice President, Global Operations

    Learn More about Crayola and Quality

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