Our Mission
Our Mission is to create, market, and support statistical software and related products. We enable those involved in the teaching or practice of data analysis to do their jobs better by providing excellent products that are accurate, reliable, and easy to use. We are, and will always be, a quality and market leader in each of our chosen fields.
Our Fundamental Objective
Our Fundamental Objective is to develop lasting relationships with customers, based on mutual satisfaction and trust. Loyal customers are the source of our profitability and growth, and facilitating their good work is our contribution to society.
Our Guiding Principles
Quality:
Quality products and services are fundamental to customer satisfaction. We will distinguish our products, services, and policies as exceptional in ways that the customer values.
Customer-Focus:
Quality is defined by the customer. We will actively solicit customer input to better understand their needs and expectations. The external customer is our primary focus; we serve internal customers so we may effectively meet the needs of our external customers.
Continuous Improvement:
To remain leaders in our industry, we must continually improve our products, services, and processes at a rate exceeding that of our competitors. We will pursue both incremental and breakthrough improvements, prioritizing our efforts according to their importance in serving external customers.
Informed Decision-Making:
We will use the best data and other information obtainable within time and resource constraints and as warranted by the importance of the decision. We will seek out and listen to those having valuable input.
Teamwork:
We will work together - with each other and our customers, suppliers, and international representatives - to achieve our mission. We will align our individual and group efforts to improve the efficiency and effectiveness of our organization as a whole.
Empowerment:
We will each be empowered with the authority, responsibility, and resources to best meet the needs of customers and help our company grow.
Open Communication:
We will communicate openly, so each of us has the information and perspective necessary to contribute effectively to achieving company goals. We will communicate in a manner that helps us understand and support one another.
Integrity:
We will promote trust by assuring that honesty, integrity, and respect for others underlie all that we do.
